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Tim bitterness: Is the customer always right?

Posted by Oped 2604 days ago CBC| tim bitterness customer right All
http://www.cbc.ca — Whether you're buying a cup of coffee or making the down payment on a house, there's a common and long-standing assumption that whatever the situation, the customer is always right.But is that the case?A man in St. Andrews, N.B., has learned that the customer may not always call the shots.After complaining three times about "burnt" decaffeinated coffee at the local Tim Hortons, Jimmy Craig has been banned for life from that outlet and from the Tim's in nearby St. Stephen.The outlet's owner, Edwin Dow, served Craig with a letter under the province's Trespass Act. Dow said his staff tried to satisfy Craig, brewing fresh decaf on request, but Craig was upsetting his counter workers and he was tired of the complaints.Said Craig: "Whatever happened to the customer is always right?"In the City of Light, customers aren't always looked upon favourably either, says BBC correspondent Emma Jane Kirby. Whether they are taxi drivers or vendors at fruit stalls, "the fact is Parisians employed in any service industry simply do not buy into the Anglo-Saxon maxim, 'He who pays the piper calls the tune,'" Kirby reports. Is it an outmoded notion that the customer is always right? What do you think?
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